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IP Phone Systems 101: 4 Useful Business-Related Features

25 August 2016

Marie Brunet

A good phone system is the lifeblood of any business. In today's world, internet protocol (IP network) phone systems are common and often the norm. Why? These phone systems are extremely versatile. Even better, they offer a wide variety of features. If you plan to use an IP phone system for your business, consider using one (or all) of these four features:

1. Video Calls and Conferencing

Business meetings without face-to-face interaction can be painful, especially if you are attempting to discuss new products or procedures. Luckily, video calls and conferencing are there to help. With this technology, you can video chat with multiple people from the comfort of your desk. All you need is a webcam or smartphone and your IP phone system to conduct business.

2. Wireless Access to Data

If you own a retail store, wireless access to data is crucial. Without it, you'll need to leave customers you're helping while you check on inventory. Unfortunately, this wait time can make customers unhappy and they might leave—which means you'll lose a sale. Luckily, with wireless access to data, you can easily check inventory in real-time without leaving your customer.

With wireless access to data, you can also check on package tracking, common procedures, and even sale information all from the business phone. This is very beneficial as it allows you to answer customer questions immediately. All of this can lead to an increase in sales, so it's a great thing to have on hand.

3. Call Forwarding

Another feature you might want to consider using is call forwarding. It sounds simple, but it is a great feature to have. With call forwarding, and other mobility features, you can easily forward calls to your cell phone. This allows you to take important work-related phone calls wherever you might be. Depending on your business, this could be a huge benefit. For example, if you own a call center, you might improve productivity while allowing workers to stay at home.

4. Mass Notifications

Finally, mass notification is another feature you might want to consider. Like the name suggests, you can easily send notifications to everyone in your workplace in one fell swoop. All you need to do is create the message, choose the delivery system, and send. Everyone will immediately be notified of the important information. This is great for quick changes, meeting information, or sale incentives.

As you can see, there are many great features for IP phone systems. If you are interested in upgrading your business phone system, consider using one—or all—of these features to make your business run much smoother. Contact a company like Hi Country Wire And Telephone to get started.

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