Improving My Technology Skills

Should You Call For IT Support? Times When It's Warranted

26 April 2022

Marie Brunet

In recent years, there has been a marked transition from in-house IT support to contracts with third-parties for remote support services. Unfortunately, one of the challenges that has come from this transition is the fact that some business owners don't know when they should call for IT support services and when they shouldn't. This is particularly challenging for those who pay per call because they don't want to spend the money on those services when they aren't necessary. Here are a few times when you should definitely call your IT support team.

Staffing Turnover

Any time someone resigns or is terminated, your IT support staff should be involved from the beginning. You'll need to ensure that all of the logins, passwords, and access accounts connected to that employee are disabled right away to protect your business. This is especially true if you're terminating a remote employee because remote access authorizations must be revoked immediately upon termination.

Potential Breach

Sometimes even the best security efforts can fail and leave your business vulnerable to a potential security breach. If this happens to you, it's important that you're proactive about assessing the scope of the problem and addressing it immediately. That means a call to your IT support technicians right away. The sooner you respond to a breach, the better it is for your server security.

Faulty Server Or Corrupt Drive

If you try to access a server or drive and receive an error that the contents are corrupt or the server is unreachable, that's another cause for concern. In most cases, this isn't something you can easily resolve on your own, so you'll need to call your IT support technician for troubleshooting and to restore any backups if necessary.

Slow Server Response

Another thing that you should consider when you're deciding whether or not to call for IT support services is the timing of your network and server response. If you've rebooted your computer and still haven't seen any resolution, that's an indication that the problem is on the server side. If so, you'll want to reach out to your IT support team to assess the resource allocation on the server and identify the source of the slowdown.

These are some of the most common times to reach out to a local IT support staff. Don't put off the services you need. Call today to see if your IT support service can help you resolve the issues your infrastructure is experiencing. A company like Long Island Data Solutions has more information.

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